1. Who We Are
Tritan Glassware Company is a trading division of Caruso Consulting Co Ltd, registered in Thailand (VAT ID: 0765554000332), with a registered address at 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand. We operate country-specific online stores and this central hub website at tritanglassware.company.
If you have any questions about this Privacy Policy, please contact us at [email protected] or by telephone at +66 098 391 3877.
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you contact us by email or phone, we collect the information you share in that communication, such as your name, email address, and the content of your message. We do not operate web forms on this website.
Information Collected Automatically
When you visit our website, our servers and analytics tools may collect technical information including your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of your visit. This is standard practice for all websites and is used to understand how our site is used and to improve it.
Information from Third-Party Tools
We use Google Analytics and may use Meta (Facebook) pixel tracking tools to understand visitor behaviour and to measure the effectiveness of our advertising. These tools may collect information about your visits to our website and potentially across other websites. Please see Section 4 for more details.
3. Cookies
Our website uses cookies — small text files stored on your device — to enable certain features and to collect analytics data. The types of cookies we use include:
Essential Cookies: Required for the website to function correctly. These cannot be disabled.
Analytics Cookies: Placed by Google Analytics to help us understand how visitors use our website. These collect anonymous aggregated data about page views, session duration, and user behaviour patterns.
Advertising Cookies: If we run advertising campaigns, tracking pixels from Google Ads and Meta Ads may place cookies to enable us to measure the performance of those campaigns and to show relevant advertising to people who have visited our website.
Most web browsers allow you to control cookies through browser settings. You can also opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
4. Google Analytics and Meta Pixel
Google Analytics: We use Google Analytics to collect anonymised information about how visitors use our website. Google Analytics may set cookies on your browser and may transfer data to Google servers in the United States. Google's privacy policy is available at policies.google.com/privacy.
Meta (Facebook) Pixel: We may use the Meta Pixel to track conversions from Facebook and Instagram advertisements, to optimise our advertising, to build targeted audiences, and to remarket to people who have visited our website. Meta's data policy is available at facebook.com/policy.
5. How We Use Your Information
We use the information we collect to: respond to your enquiries and provide customer support; improve and optimise our website and user experience; understand how visitors discover and interact with our website; measure the performance of our marketing campaigns; comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Retention
We retain contact information provided via email or phone for as long as necessary to resolve your enquiry and for a reasonable period thereafter for reference purposes. Analytics data is retained in accordance with Google Analytics' standard retention settings. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data: the right to access your data; the right to correct inaccurate data; the right to request deletion of your data; the right to object to processing; the right to data portability; the right to withdraw consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Data Security
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
As a global business, your data may be processed in countries outside your own, including Thailand and countries where our third-party service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
Tritan Glassware Company (a division of Caruso Consulting Co Ltd)
47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand
Email: [email protected]
Phone: +66 098 391 3877